Patient Information

Preparing in advance helps our team serve you efficiently and reduces waiting time at the hospital.

• Carry a valid government-issued photo ID (Aadhaar, passport, driving licence, or voter ID)
• Bring previous medical records, prescriptions, diagnostic reports, and imaging films if available
• List current medications, allergies, and chronic conditions
• Arrive 15 minutes early for OPD appointments to complete registration if required
• For paediatric patients, carry birth certificate or age proof and guardian identification

You may book appointments online through our website, by phone, or at the hospital reception desk. Online requests are reviewed by our patient desk and confirmed based on doctor availability.

At registration, you will be asked to verify contact details and provide basic demographic information. Please inform staff of any changes to your phone number or address.

General OPD hours are Monday to Saturday, 9:00 AM – 8:00 PM, unless otherwise notified for specific departments or holidays.

Inpatient visiting policies may vary by ward. Please follow instructions from nursing staff to protect patient rest, infection control, and privacy. Attendants may be limited in critical care areas.

Sangi Hospital provides 24×7 emergency services at designated locations. For life-threatening emergencies, call our helpline at +91 931 121 2090 / +91 931 121 2091 immediately or proceed directly to the emergency department.

Do not use website contact forms for urgent medical situations. Emergency teams prioritise patients based on clinical severity.

• Receive care with respect, dignity, and without discrimination
• Be informed about your diagnosis, treatment options, risks, and expected outcomes in understandable language
• Privacy and confidentiality of your medical information
• Access your medical records as permitted by applicable law and hospital policy
• Seek a second opinion and participate in decisions about your care
• Voice concerns or complaints through our patient feedback channels

• Provide accurate and complete health and personal information
• Follow the treatment plan agreed with your healthcare provider
• Inform staff promptly of any changes in your condition or adverse reactions
• Respect hospital staff, other patients, and hospital property
• Comply with hospital policies on smoking, infection control, and visitor guidelines
• Settle bills and insurance documentation in a timely manner as per hospital policy

Treatment estimates may be provided on request for planned procedures. Final charges depend on clinical requirements, length of stay, investigations, and consumables used during care.

Please carry insurance cards, policy documents, and employer authorization where applicable. Our billing desk can guide you on cashless or reimbursement processes supported at your location.

At discharge, you will receive instructions regarding medications, wound care, activity restrictions, and follow-up appointments. Please ask questions if anything is unclear before leaving the hospital.

Follow-up visits help monitor recovery and adjust treatment when needed. Book follow-up appointments through our appointment desk or online portal.

Your feedback helps us improve. Share compliments, suggestions, or concerns through our Contact page, hospital reception, or patient relations desk. We review all feedback and respond within a reasonable timeframe.

For appointment support, billing queries, or general patient information, visit our Contact page or call our hospital helpline at +91 931 121 2090 / +91 931 121 2091. Our team is here to assist you throughout your care journey.